---
title: Message Not Received / Not Sent
description: "### Overview If messages are not delivered, it is usually due to connection or formatting issues. ### Checklist - Ensure WhatsApp is connected - Verify the phone number includes **country code** - Confirm the recipient number is active on WhatsApp"
url: "https://www.assistro.co/user-guide/other/message-not-received-not-sent/"
updated: "2026-05-04"
category: Other
---

# Message Not Received / Not Sent

### Overview

If messages are not delivered, it is usually due to connection or formatting issues.

### Checklist

- Ensure WhatsApp is connected
- Verify the phone number includes **country code**
- Confirm the recipient number is active on WhatsApp